Visual Impairment

DSN provide visual impairment services under contract with Flintshire. If you would like to find out more about our services, call in at one of our centres, phone us on 0333 220 5050 or e-mail us at

We are here to help.

Sensory Support Officers

Our Sensory Support Officers are specialists who will help you to make the most of your sight. They will complete a personal low vision assessment with you in the privacy of your home. Together, you can discuss any tasks and activities that you may find difficult, both in confidence and in the knowledge that our team will endeavour to quickly resolve your needs. 

The importance of joint working enables us to identify any low vision aids, such as magnifiers, home lighting, anti-glare glasses and much more. This will help you with everyday tasks like reading or help reduce glare when you are outside. It also allows our team to discuss with you and/or with your family if required, further assistance from our Rehabilitation Officers.

The benefit of having a home visit enables you to try a variety of technical equipment in the comfort of your home. To express your views, to have an opinion on what you feel is best for you. Our team will be person lead, enabling you to try out the equipment and receive training on how to use it.

Liquid Level Indicator

Are you having problems when making a drink?

A Liquid level indicator could be the answer.

Just place this gauge on the side of your cup and a series of beeps and vibrations will let you know when to add milk.

Can be used with hot or cold liquids.

Large Button Telephone

Are you find it difficult to make a phone call?

A large button phone maybe the answer.

The phone has large easy dial numbers making using the phone simpler for those who are partially sighted or those with poor dexterity.

Some can be used hands free and with incoming/out going speech amplification. Corded or cordless phones are available depending on the model chosen.

Talking Clock

Problems knowing the time of day? Difficulties seeing the clock?

Maybe a talking clock would help?

Simply press the large contrasting button on the top of the clock and the time will be spoken to you.

Or press and hold the button to hear the date, month and year.

Clocks are also available with an analogue easy to see face with bold hands and numbers along with with a talking function.


Having problems seeing the TV remote control , cooker/microwave dials or other kitchen appliances?

 Maybe having the dials marked with self –adhesive tactile dots (Bump-ons) may help to make dials more visible.

The Bump-ons come in different sizes and colours helping you distinguish between different dials and appliances.

Talking Books

Having problems reading?

Maybe Talking Books can help you to continue your love of books?

RNIB have an extensive online library to browse to help you discover and choose your desired book.

You can choose to receive your books on a DAISY CD (one book per disc) or USB stick (3 books per sick)

Talking books are also available by digital download.

You can borrow up to 6 books at a time with no limit to how many you borrow in a year.

Books are delivered to your door free of charge and you can return books free of charge.

For help to get started call 0303 123 9999


Flintshire Council Logo
Flintshire Council Logo

Flintshire County Council have commissioned DSN to provide an Integrated Sensory Loss Service for residents of all ages.

We deliver support and services designed to enhance quality of life, promote continuing independence and raise awareness of sensory loss in communities.

DSN works closely with all stakeholders to ensure a joined-up approach to service delivery. We are an active founder member of the Community Support Initiative, which brings providers together to enable streamlined access to a wide range of support, and the best possible outcomes for the people who need us.

SMS text provision for contacting 999 services

Mae Cyngor Sir y Fflint wedi comisiynu DSN i ddarparu Gwasanaeth Nam ar y Synhwyrau Integredig i drigolion o bob oedran.

Rydym yn darparu cymorth a gwasanaethau a gynlluniwyd i wella ansawdd bywyd, hyrwyddo annibyniaeth barhaus a chodi ymwybyddiaeth o nam ar y synhwyrau mewn cymunedau.

Mae DSN yn gweithio’n agos gyda’r holl randdeiliaid i sicrhau agwedd gydgysylltiedig at ddarparu gwasanaeth. Rydym yn aelod sylfaen gweithredol o’r Fenter Cymorth Cymunedol, sy’n dod â darparwyr at ei gilydd i alluogi mynediad rhwydd i ystod eang o gefnogaeth, a’r canlyniadau gorau posibl i bobl sydd ein hangen.

Darpariaeth testun SMS ar gyfer cysylltu â gwasanaethau 999

COVID19 - General Guidance during lockdown

Due to the current Covid – 19 Pandemic and not being able to continue with our home visits and our usual working patterns, we have been working to try and provided you with information that may help you during these difficult times.  It is hoped that by limiting face to face contact this will help to keep you and our staff as safe as possible.

We are continuing to help provided support to you by telephone and you are able to contact one of our rehabilitation workers directly.

We will help to make sure that you feel you able to access the same advice and guidance that we normally offer or try and sign post you to the relevant service.  

 If you ring Flintshire single point of access number 03000 858 858 calls will transferred to a rehabilitation worker. All calls will be returned.

 RNIB HELP NUMBER; 0303 123 9999

 The RNIB will be able to help you with advice about benefits with one of their specialist benefit advisers.

 Help with IT advise and referral to a trained counsellor if needed.

 Due to the current situation it is important that you are able to access relevant and up to date information. The RNIB are now offering free newspaper subscription’s to help with this.

 Contact radio channel freeview 730 are also providing short stories, music and chats to help you feel connected.

Support for D/deafblind people

DSN also undertake specialist assessments for D/deafblind people in relation to their social care, orientation, mobility, communication and daily living needs to determine the most appropriate intervention to meet personal goals and outcomes. Completion of equipment needs assessments and provision of appropriate equipment, will ensure access to expert advice and practical help to manage their dual sensory loss.

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